Transit Ride (“we”, “our”, or “us”) operates the Transit Ride App (for customers) and Transit Ride App – Driver (for drivers). We are committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your information.

This Privacy Policy explains how information is collected, used, stored, and shared when you use our mobile applications and related services.

1. Information We Collect

a. Information You Provide

When you create an account or use our services, we may collect:

• • Full name
• • Phone number
• • Email address
• • Profile photo
• • Password

For drivers, we may also collect:

• • Driver’s license or identification documents
• • Vehicle details and documents
• • Proof of insurance (where applicable)

b. Location Information

We collect location data to provide core ride-hailing functionality, including:

• • Finding nearby drivers or riders
• • Trip routing and navigation
• • Real-time trip tracking
• • Safety and dispute resolution

Location access is active only when the app is in use or when a trip is ongoing.
Background location may be used for drivers during active trips to ensure accurate tracking and service delivery.

c. Automatically Collected Information

We may collect certain information automatically, such as:

• • Device type and operating system
• • App usage data and interactions
• • IP address and approximate location
• • Crash logs and performance data

This information helps us improve app stability, security, and performance.

2. How We Use Your Information

We use collected information to:

• • Provide and operate ride-hailing services
• • Match riders with drivers
• • Enable communication between riders and drivers
• • Improve safety, support, and customer service
• • Send important service-related notifications
• • Comply with legal and regulatory obligations

We do not sell personal data to third parties.

3. Data Sharing and Disclosure

We may share limited data only when necessary:

• • Between riders and drivers during an active trip (e.g., name, location, vehicle details)
• • With service providers such as payment processors, cloud hosting, analytics, or customer support tools
• • With authorities when required by law or to protect users, the public, or our legal rights

All third-party partners are required to handle data securely and in compliance with applicable laws.

4. Data Security

We take reasonable technical and organizational measures to protect user data, including:

• • Secure servers and encrypted connections
• • Restricted access to sensitive information
• • Regular system monitoring

While no system is completely secure, we actively work to protect your information against unauthorized access, loss, or misuse.

5. Data Retention

We retain personal information only as long as necessary to:

• • Provide our services
• • Meet legal, accounting, or regulatory requirements
• • Resolve disputes and enforce agreements

When data is no longer required, it is securely deleted or anonymized.

6. Your Rights and Choices

You have the right to:

• • Access and update your personal information
• • Request deletion of your account and associated data
• • Withdraw consent where applicable
• • Contact us regarding privacy concerns

Account deletion requests can be made through the app or by contacting us directly.

7. Children’s Privacy

Transit Ride services are not intended for children under the age of 18.
We do not knowingly collect personal information from minors.

8. Permissions

Our apps request only permissions necessary to provide core features, including:

• • Location (for trip tracking and matching)
• • Camera and storage (for profile photos and driver documents)
• • Internet access (for app functionality)

Permissions are used strictly for their stated purpose.

9. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted within the app or on our official website, and the “Last Updated” date will be revised accordingly.

Continued use of the app after updates constitutes acceptance of the revised policy.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your data, you may contact us at:

Email: support@officialtransitapp.com
Company Name: Transit Logistics
Location: Benin Nigeria