Transeat (“we”, “our”, or “us”) operates food delivery and logistics services through the Transeat Customer App, Transeat Partner App, and Transeat Rider App.

This Privacy Policy explains how we collect, use, share, and protect personal information when you use our platforms, similar to leading food delivery services such as Uber Eats and Bolt Food.

1. Information We Collect

a. Information You Provide

Depending on how you use Transeat, we may collect:

• • Full name
• • Phone number
• • Email address
• • Account login credentials
• • Profile photo

For Partners (Restaurants/Vendors):

• • Business name and address
• • Menu, pricing, and availability
• • Bank or payout details

For Riders:

• • Government-issued ID
• • Rider profile and verification documents
• • Vehicle or delivery method details

b. Location Information

Location data is essential for food delivery services. We collect location data to:

• • Show nearby restaurants to customers
• • Assign delivery orders to riders
• • Enable real-time order tracking
• • Support delivery navigation and safety

Background location access may be used by the Transeat Rider App during active deliveries to ensure accurate tracking and successful order completion.

c. Automatically Collected Information

• • Device type and operating system
• • App usage and interaction data
• • IP address and approximate location
• • Crash reports and performance logs

2. How We Use Your Information

• • Process food orders and deliveries
• • Connect customers, partners, and riders
• • Facilitate payments and payouts
• • Provide customer and partner support
• • Improve platform safety and performance
• • Send service-related notifications

We do not sell personal data to third parties.

3. Data Sharing

We share data only when necessary:

• • Between customers, partners, and riders during active orders
• • With payment processors and logistics providers
• • With analytics and cloud service providers
• • With legal authorities when required by law

4. Payments & Financial Data

Transeat uses third-party payment processors. We do not store full card details on our servers. Payment data is handled securely and in compliance with applicable regulations.

5. Data Security

• • Encrypted data transmission
• • Secure cloud infrastructure
• • Restricted internal access

6. Data Retention

We retain personal data only as long as necessary for service delivery, legal compliance, and dispute resolution.

7. Your Rights

• • Access and update your information
• • Request account deletion
• • Withdraw consent where applicable

8. Children’s Privacy

Transeat services are not intended for individuals under 18 years of age.

9. App Permissions

• • Location (order delivery and tracking)
• • Camera (profile and verification)
• • Storage (documents and images)
• • Internet access

10. Changes to This Policy

We may update this Privacy Policy periodically. Continued use of Transeat apps indicates acceptance of the updated policy.

11. Contact Us

Email: support@officialtransitapp.com
Company: Transeat
Location: Nigeria